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BROKER-DEALER DISPUTE OF THE WEEK |
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ARBITRATION ITEM OF THE WEEK The summary below appeared in a recent Securities Arbitration Alert. CONSUMER FINANCIAL PROTECTION BUREAU & PDAAs: The CFPB or, more formally, the Bureau of Consumer Financial Protection, was tasked by Congress in the Dodd-Frank legislation (§1028(a)) to study and report on the use of pre-dispute arbitration agreements (PDAAs) in connection with financial consumer transactions; it has now taken the first steps to fulfill that commission. The Bureau was also given the authority by Congress to modify or prohibit the use of PDAAs (as the SEC was in the securities arena) between “covered persons and consumers in connection with the offering or providing of consumer financial products or services” and, as a “preliminary step” in pursuing its “Study,” the Bureau has posted a solicitation in the Federal Register (77 Fed. Reg. 25148 (April 27, 2012) that invites “specific suggestions from the public to help identify the appropriate scope of the Study, as well as appropriate methods and sources of data for conducting the Study.” That sounds so generalized as to be unhelpful, but the Bureau’s Release (Dkt. No. CFPB-2012-0017) provides more specific details. At this early stage, the Bureau is not seeking substantive recommendations so much as it is looking for suggestions about resources. “Comments could include, where appropriate, data sources and study methods that the Bureau might consider.” The Release lists questions to which the Bureau seeks answers, including how and whether to study: (1) prevalence of PDAA usage, especially as to products and services other than credit cards; (2) terms and conditions that warrant special focus; (3) trends in usage, as divined from the history of PDAA use; (4) kinds of claims consumers bring in arbitration and the frequency of such claims; (5) cost and speed of proceedings and the outcomes that are achieved; (6) consumer satisfaction and comprehension as it relates to the arbitration process; (7) kinds of claims that “covered persons” bring in arbitration against consumers; (8) recent practices regarding debt collection claims and whether arbitration is even used for covered-person claims at this juncture; (9) if such claims are not being arbitrated now, the practices in the past; (10) as to current claims, the speed, cost and outcome of such disputes; and (11) consumer understanding and satisfaction with the arbitral resolution of such disputes. The Bureau wants information about what new data it should retrieve and examine and what old studies and empirical analyses it might gather and refer to. Finally, the CFPB notes that certain academics have claimed that PDAAs have an impact outside arbitral proceedings and seeks data about how PDAAs may impact customer claims, pricing and availability of product, compliance with the law, consumer awareness of legal claims and their resolution, and how PDAAs and the use of arbitration affects the “development, interpretation, and application of the rule of law.” All submissions will be posted on a government website, www.regulations.gov. Comments should be submitted on or before June 23 and should be identified by Dkt. No. CFPB-2012-0017 and include the CFPB’s name; commenters should note the number of the item in the Release to which their submission is addressed at the top of each response. (SAC Ref. No. 2012-18-02, 5/9/12)
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